How It Works

The friction removed. The clinical rigour kept.

Livozo’s telehealth process is designed to be completely online, private, and rigorous. Everything is reviewed by a licensed clinician before any treatment is prescribed.

The patient journey

Four steps to better health.

We’ve removed the waiting rooms and the pharmacy lines, but we haven’t removed the medical oversight. Here is exactly how the process works from start to finish.

1. Comprehensive Intake

You begin by completing a detailed medical intake online. You’ll answer questions about your health history, current medications, biometrics, and specific health goals.

2. Clinician Review

A licensed healthcare provider in your state reviews your profile. They may request recent lab work or ask follow-up questions via our secure messaging portal to ensure treatment is safe.

3. Free, Discreet Delivery

If approved, your prescription is routed to one of our licensed pharmacy partners. Your medication, along with all supplies, is shipped quickly and discreetly directly to your door.

4. Ongoing Care

Treatment isn’t a one-time transaction. You have ongoing access to your clinical team to adjust your dose, manage any side effects, and coordinate automatic monthly refills.

No surprises

What you see is what you pay.

Transparent Pricing

Your monthly subscription includes the medication, supplies, shipping, and ongoing clinician messaging. There are no hidden setup fees or surprise shipping charges.

Privacy Protected

Your data is protected by strict HIPAA-compliant security measures. We do not sell your medical data to third parties.

Cancel Anytime

You are in control of your subscription. You can cancel your upcoming refills at any time directly from your patient portal without having to call customer service.