Terms of Service

These Terms of Service (“Terms”) form a binding agreement between you and {{ENTITY_NAME}} (“Livozo,” “we,” “us,” or “our”), a Delaware corporation operating the website at livozo.com and related mobile or messaging interfaces (collectively, the “Platform”). By using the Platform you agree to these Terms. If you do not agree, do not use the Platform.

1. Acceptance of terms

You accept these Terms by creating an account, by completing an online intake or visit, by clicking an acceptance checkbox, or by otherwise using the Platform. If you accept on behalf of an entity, you represent that you have authority to bind that entity.

2. Eligibility

• You must be at least 18 years old.
• You must be a resident of the United States and located in a state where the affiliated professional corporation (“{{PC_NAME}}”) is licensed to provide telehealth services.
• You may not use the Platform if you have been previously suspended or removed by Livozo, or where prohibited by law.

Eligibility for any specific clinical program (including any GLP-1 weight management program) is determined independently by a licensed clinician. Completing intake does not guarantee a prescription.

3. Description of services

Livozo is a technology platform. Livozo is not a medical practice, pharmacy, or insurance company. All medical services available through the Platform — including evaluation, diagnosis, prescribing decisions, and follow-up — are provided by licensed clinicians employed or contracted by {{PC_NAME}}, an independently owned and operated professional corporation. Pharmacy fulfillment is performed by independently licensed compounding or dispensing pharmacies. Livozo does not direct the medical judgment of any clinician and does not interfere with the independent professional judgment of any clinician or pharmacist.

4. Account registration

You agree to provide accurate, current, and complete information when you register or update an account. You are responsible for safeguarding your credentials and for all activity that occurs under your account. Notify us at [email protected] of any unauthorized use.

5. Subscriptions, billing, and auto-renewal

Livozo programs are sold as recurring subscriptions or single-purchase products. By purchasing a subscription you authorize us (and our payment processor) to charge the payment method on file at the start of each billing cycle until you cancel. Cancellation, refund eligibility, and chargeback handling are governed by our Refund Policy, which is incorporated into these Terms by reference.

Prices may change with prior notice. Taxes (where applicable) are added at checkout. We may use price-testing, promotional codes, and limited-time pricing; the price displayed at checkout is the price you pay for that order.

6. Medical disclaimer

The Platform is not a substitute for in-person medical care. The information on the Platform, including blog posts and educational pages, is for general informational purposes only and is not medical advice. Always seek the advice of a qualified clinician for any medical question or condition. Call 911 or go to the nearest emergency department if you believe you are having a medical emergency. By using the Platform you acknowledge that visits delivered by telehealth have inherent limits, including limited physical examination, possible technology failures, and possible delays in care.

7. Compounded medication disclosure

Certain medications dispensed through the Platform may be compounded by a state-licensed compounding pharmacy pursuant to a valid prescription written for an identified individual patient. Compounded medications are not FDA-approved. The FDA does not review compounded drugs for safety, effectiveness, or quality prior to marketing.

Compounded semaglutide and tirzepatide are not generic equivalents of, and are not interchangeable with, Ozempic®, Wegovy®, Mounjaro®, or Zepbound®. Those trademarks are the property of their respective owners. Livozo is not affiliated with, sponsored by, or endorsed by Novo Nordisk or Eli Lilly. See our Compounded Medication page and our No FDA Approval page for additional disclosure.

8. Intellectual property

The Platform, including all software, text, images, logos, and trademarks, is owned by Livozo or its licensors and is protected by United States and international copyright, trademark, and other laws. You may not copy, modify, distribute, sell, lease, reverse-engineer, or create derivative works of any part of the Platform except as expressly permitted in writing.

You retain ownership of content you submit (such as messages and intake answers) but grant Livozo a worldwide, royalty-free license to use that content to operate, secure, improve, and provide the Platform, subject to applicable privacy law and our Privacy Policy and HIPAA Notice of Privacy Practices.

9. TCPA / SMS consent

By providing your mobile number you consent to receive automated transactional and marketing text messages from Livozo and its providers and pharmacy partners. Message and data rates may apply. Reply STOP at any time to opt out of marketing messages. Reply HELP for help. Consent is not a condition of purchase.

10. Arbitration and class-action waiver

Any dispute arising out of or relating to these Terms or the Platform shall be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. You and Livozo waive any right to a jury trial and any right to participate in a class action, collective action, or representative action. You may opt out of arbitration within 30 days of first accepting these Terms by emailing [email protected].

Notwithstanding the foregoing, either party may bring an individual claim in small-claims court. Nothing in this section prevents either party from seeking injunctive relief to protect intellectual property rights.

11. Governing law and venue

These Terms are governed by the laws of the State of Delaware without regard to its conflict-of-laws rules. Any dispute not subject to arbitration shall be brought exclusively in the state or federal courts located in New Castle County, Delaware.

12. Changes to these terms

We may update these Terms from time to time. Material changes will be communicated by email, in-app notice, or a banner on the Platform at least 30 days before the change takes effect, except where a shorter period is required by law. Your continued use after the effective date is acceptance of the change.

13. Contact

Questions about these Terms? Email [email protected] or write to {{ENTITY_NAME}}, Attn: Legal, {{ENTITY_ADDRESS}}.